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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Thank You message window does not start at top of page

    Asked by wingsaloft on October 04, 2013 at 05:34 PM

    I have set my form up to show a 6 line Thank You message after form completion.

    When the Thank You page opens, it appears blank because the page is scrollable and the bottom of the page is what users see.  Users must then scroll to the top of the page to see the thankyou message.  A lot of users do not get that they need to scroll the page and think something is wrong because they only see a blank page.

    Is there a way to set the page so that it will show the top of the page and my thankyou message?

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    JotForm Support

    Answered by Tasha on October 04, 2013 at 08:10 PM


    Can you please let us know which one of your forms you are referring to so that we can try to reproduce the problem and provide a solution. 


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    Answered by tcweb on February 12, 2014 at 01:45 PM

    I'm having the same issue - see the Camp TEACH registration form

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    JotForm Support

    Answered by BDAVID on February 12, 2014 at 02:11 PM

    This is an old thread, please kindly open a new one, and provide as much details to better assist you.