I cannot print my filled in template for my Patients Progress Note

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    nbmcinnes
    Asked on December 09, 2020 at 10:51 PM
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    Vanessa_T
    Answered on December 09, 2020 at 11:59 PM

    I assume you are referring to your PDF Document, however, since your account is HIPAA Compliant, unfortunately, I am unable to check your PDF Editor.

    If you are referring to something else, please explain your concern in detail. Please also share a screenshot of what you are trying to print as well as the error message if you were prompted with one.

    How-to-Post-Screenshots-to-Our-Support-System (Note: Email Attachment Is Not Supported)

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    nbmcinnes
    Answered on December 10, 2020 at 03:16 PM

    No, I click Preview Form green to filling out the form with my information. At the end of which I click submit and then I try to print it but it only prints 1 page.

    Or from the All Forms window, I click on Client Progress Notes submissions, and it gives me all of my submissions. Then I click on view for a specific date of service and it gives me a form with Phi logos all along the right side margin which I'd like to get rid of but can't. If I click on the print logo from here, it shows and prints out the Phi logo as well. If I chose Edit Entry (under More tab), I can edit my Client Progress Note but after I click print, it only prints 1 page.

    On the other hand, if I click on download pdf from the down arrow at the top of the page, it does not contain the patient's name.

    Can someone help me, please. Thanks

    Noemi Bancod-McInnnes



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    KrisLei
    Answered on December 10, 2020 at 07:38 PM

    Hello Noemi,

    Thank you for all the additional information.

    To clarify, are you trying to print the PDF submissions from the Tables page? As shown on the screenshot below:

    1607646512_5fd2bd3066c89_Screenshot_1211

    I have cloned your form to our HIPAA test account; however, I can't seem to replicate the issue on my end. All the fields and data are shown on Print Preview:

    1607646713_5fd2bdf9121bc_form1.gif

    Can you try to create a new PDF document for your form and print it from the PDF Editor?

    1607647043_5fd2bf43aa056_Screenshot_1211

    For reference: how-to-customize-pdf-submissions-report

    Please give it a try and if the issue persists kindly provide us with a screenshot of the issue to assist you further. Please follow this guide on posting your screenshot on the ticket as we are unable to view images attached to emails: How-to-Post-Screenshots-to-Our-Support-Forum

    Thank you. Looking forward to your response.