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nbmcinnesAsked on December 9, 2020 at 10:51 PM
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Vanessa_TReplied on December 9, 2020 at 11:59 PM
I assume you are referring to your PDF Document, however, since your account is HIPAA Compliant, unfortunately, I am unable to check your PDF Editor.
If you are referring to something else, please explain your concern in detail. Please also share a screenshot of what you are trying to print as well as the error message if you were prompted with one.
How-to-Post-Screenshots-to-Our-Support-System (Note: Email Attachment Is Not Supported)
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nbmcinnesReplied on December 10, 2020 at 3:16 PM
No, I click Preview Form green to filling out the form with my information. At the end of which I click submit and then I try to print it but it only prints 1 page.
Or from the All Forms window, I click on Client Progress Notes submissions, and it gives me all of my submissions. Then I click on view for a specific date of service and it gives me a form with Phi logos all along the right side margin which I'd like to get rid of but can't. If I click on the print logo from here, it shows and prints out the Phi logo as well. If I chose Edit Entry (under More tab), I can edit my Client Progress Note but after I click print, it only prints 1 page.
On the other hand, if I click on download pdf from the down arrow at the top of the page, it does not contain the patient's name.
Can someone help me, please. Thanks
Noemi Bancod-McInnnes
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KrisLei Jotform SupportReplied on December 10, 2020 at 7:38 PM
Hello Noemi,
Thank you for all the additional information.
To clarify, are you trying to print the PDF submissions from the Tables page? As shown on the screenshot below:
I have cloned your form to our HIPAA test account; however, I can't seem to replicate the issue on my end. All the fields and data are shown on Print Preview:
Can you try to create a new PDF document for your form and print it from the PDF Editor?
For reference: how-to-customize-pdf-submissions-report
Please give it a try and if the issue persists kindly provide us with a screenshot of the issue to assist you further. Please follow this guide on posting your screenshot on the ticket as we are unable to view images attached to emails: How-to-Post-Screenshots-to-Our-Support-Forum
Thank you. Looking forward to your response.