Cancel subscription and refund

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    Asked on December 10, 2020 at 06:25 AM

    Hi there,

    I would like to cancel my organisation's Bronze Jotform subscription and get a refund for the remaining time left before renewal (which is August 2021). When I go to cancel the subscription, it says the account will remain active until August 2021. I don't want this to remain active, I would like it to be shut down and the remaining amount to be reimbursed to my organisation. How do I do this?



  • Profile Image
    Answered on December 10, 2020 at 07:13 AM

    Hi Calum,

    As per your request, we have cancelled your subscription, downgraded you to free and processed the refund.

    Please note that the refund would reflect in your account in 5 to 10 business days.