Submission did not reset after deleting them

  • Profile Image
    robwinchurch
    Asked on December 10, 2020 at 07:50 AM

    Good afternoon.

    I deleted a form which contained 41 or so submissions but when I return to the main menu the submissions still show in my 'used' tab even though all record of them have now gone.

    Please advise.

    Thank you.

  • Profile Image
    Bojan_J
    Answered on December 10, 2020 at 08:42 AM

    Greetings.

    Can you please clarify, are you referring to the Submissions limit:

    screenshot_3117.png

    Please note that this is a monthly limit. It will reset automatically on the first day of each month, regardless of how many submissions you have in your account.

    Note that free accounts have a Submission storage limit as well. With a free account, you can store up to 500 submissions. This limit does depend on the number of your submissions, and it does not reset.

    You can learn more at the following link:
    https://www.jotform.com/help/408-understanding-your-account-usage-and-limits

    Let us know if you have any additional questions.