HIPAA: Unable to login over 1 months later

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    Ran Shultz 
    Asked on December 10, 2020 at 09:58 AM

    https://www.jotform.com/answers/2669087-HIPAA-Account-Unable-to-log-in-every-time-password-is-reset-accessed-with-a-new-password-account-locked-error-is-received-


    ^This is me^

    You made it so I can't reply there, but your shit's *still broken* & I'm still being charged. I'm still having clients use the form, as by law we have to have them fill one out - but we cannot access *anything* on our end.

    Our acct was locked around 10/24/20. I fought w/ your system & this janky support forum until 11/12/20. It "was escalated" on that date. We're *very close* to a month from that escalation now.

    It seriously can't be that hard for you to unlock this.

    DO. NOT. SAY: "try to reset your password at this link" or any other bullshit like that. I've fucking tried over and over and over and over and over and over.

    Just fucking fix it.

  • Profile Image
    Ran 
    Answered on December 10, 2020 at 10:00 AM

    That screenshot is what I get when I use a new password *immediately* after resetting, clearing cache, using a different network, and making sure it's on https://hipaa.jotform.com

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    Jessica_H
    Answered on December 10, 2020 at 10:37 AM

    Hi Ran, we sincerely apologize for the inconvenience and frustration you have caused.

    Your account has been locked out again, and I have reactivated it. Please kindly allowed me to send a follow-up to our back-end team on the following ticket: https://www.jotform.com/answers/2669087

    We will be in touch with you on this ticket as soon as there are updates.


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    utku
    Answered on December 11, 2020 at 06:02 AM

    Hello Ran,

    I apologize for my late response. We have enabled back your account. Could you please try to sign in one more time and let us know if the issue persists.

    Regards,
    Utku.