Inbox: Unable to access inbox
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newlinkeducationAsked on December 10, 2020 at 10:23 AM
Hi!
I need to access the inbox of one of my forms and each time I try to enter the page turns green like this:
I've tried accessing with firefox and chrome and I experience the same error with both of them.
Is there any way to access the inbox PDFs if this error cannot be fixed?
Thanks in advance.
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VincentAnswered on December 10, 2020 at 11:22 AMJotform Support
Hi,
I checked the inbox page and it is working on my main account and test account.
I cleared your form cache on our server. Could you please check if the issue still persists? Also, if you have any other internet connection, please try it for testing purposes only and see if the issue still persists.
We'll wait for your response. Thank you!
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newlinkeducationAnswered on December 10, 2020 at 11:49 AM
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BojanAnswered on December 10, 2020 at 01:41 PMJotform Support
Greetings.
I have tested your form, and I was able to replicate the problem.
I will forward it to our Developers, and as soon as we hear back from them, we will let you know.
Thank you for your patience.