Inbox: Unable to access inbox

  • Profile Image
    newlinkeducation
    Asked on December 10, 2020 at 10:23 AM

    Hi!


    I need to access the inbox of one of my forms and each time I try to enter the page turns green like this:


    1607613597_5fd23c9db06c4_Sin título.png

    I've tried accessing with firefox and chrome and I experience the same error with both of them.


    Is there any way to access the inbox PDFs if this error cannot be fixed?


    Thanks in advance.

  • Profile Image
    Vincent
    Answered on December 10, 2020 at 11:22 AM

    Hi,

    I checked the inbox page and it is working on my main account and test account.

    I cleared your form cache on our server. Could you please check if the issue still persists? Also, if you have any other internet connection, please try it for testing purposes only and see if the issue still persists.

    We'll wait for your response. Thank you!

  • Profile Image
    newlinkeducation
    Answered on December 10, 2020 at 11:49 AM

    Hi!! Thamks for the quick response. I still cannot access with my laptop, I tried with my phone and I could access it.


    However,

    I have another question: Could it be possible to allow other jotform user to access the inbox submission PDFs?


    Thnks!

  • Profile Image
    Bojan
    Answered on December 10, 2020 at 01:41 PM

    Greetings.

    I have tested your form, and I was able to replicate the problem.

    I will forward it to our Developers, and as soon as we hear back from them, we will let you know.

    Thank you for your patience.