What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    can i use any other merchant than paypal? my account has been closed

    Asked by c_morgan on October 05, 2013 at 05:13 AM

    can i use payza or anything else

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    JotForm Support

    Answered by EltonCris on October 05, 2013 at 06:24 AM

    Hi there,

    Sorry but we only support Paypal merchant as of the moment. How about paying via CC? Checkout our Pricing page for more payment options.

    By the way, I just checked your account and it is not closed/disabled. It is even on a Premium status. If there's still a need of assistance, please let us know.


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    Answered by c_morgan on October 05, 2013 at 06:32 AM

    no the problem is that my paypal account is cancelled but i still need to receive payments.

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    JotForm Support

    Answered by guilledutra on October 05, 2013 at 08:12 AM


    I'm afraid that in that case if you still need to use your paypal account in order to receive payments, you will need to contact  paypal customer support.

    If you need to  receive payments with your form without using the paypal payment tool you can use other payment tool method.  You will need first to delete your form's paypal payment tool and then add the new payment method, while deleting the payment field, you will get a notice saying if you "Would like to keep the products to be used with another payment gateway" I recomend you to select "Yes" in order to avoid  having to add the products again to your new payment method.

    Payment tool options:

    Hope it helps

    please let us know if you need further assistance