Sales tax still being charged even with 100% off coupon

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    Asked on December 10, 2020 at 01:30 PM

    How can I change it so that the sales tax is not being charged when there's a 100% coupon?

    thank you.

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    Answered on December 10, 2020 at 04:30 PM

    Hello @SunbridgeInstitute,

    Thank you for contacting Jotform Support.

    I have checked your form and I can see that you already have a coupon code that discounts 100% of the products and therefore removing any sales tax as well. If you want the sales tax to be discounted, you need to apply the coupon code to the "Product" instead of the "Subtotal". When you apply the discount to the "Subtotal" the tax will still be charged.


    Please check your coupon codes and let us know if you have any further questions or concerns, we are always happy to help.

    Related User Guide - How-to-add-coupon-code-to-payment-forms

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    Answered on December 11, 2020 at 10:10 AM

    This worked! Thank you so much!