Account suspended: I can't get into my account

  • Profile Image
    Lynda Breese 
    Asked on December 10, 2020 at 01:58 PM


    My account was flagged because I asked for asking for a credit card. I can't get into my account to delete the form. Can you help me?

    Lynda Breese

  • Profile Image
    Answered on December 10, 2020 at 05:10 PM

    Hi Lynda,

    Thank you for contacting us.

    I have removed the offensive fields from your form, and activated your account.

    Collecting payments and credit card information directly on the forms is against our terms, which is why your account was suspended. Please make sure that you have read and acknowledged our terms.

    You can still use our Payment Processor Integrations to charge your customers in an easy and safe way.
    Please see more information on how to set up a Payment Processor integration to your form from the guides below.

    Related guides:
    Mastering Payment Form Integrations with Jotform

    How to Enable Payment Authorization

    Kindly log in again and confirm that you can access your account. If you would encounter any issues in the future or have any questions, we are happy to help you further.

    Best Regards,