Email on file can’t reset password

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    Tamara Knox 
    Asked on December 10, 2020 at 02:08 PM

    I was trying to reset my password but it tells me it cannot find my email address on file. When I try to set up as a new customer it tells me to make sure my email address isn’t already in use. I know I signed up as a customer in the past and I can’t remember my password. I need to reset my password so can you please send me a link to do so?

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    BDAVID
    Answered on December 10, 2020 at 05:02 PM

    Good day, your account username is "TamaraKnox", please try resetting the password again: https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    The instructions will be sent to the email address "t****x@****ast.net". Please check the spam folder if you do not see anything in your inbox.