What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error Message on Credit Card

    Asked by indroid on October 05, 2013 at 02:50 PM

    I'm using PayPal Pro for merchant services.  I used my own credit card to register myself as a test registration and got this error message.

     

    Details: Transact: TIMESTAMP=2013%2d10%2d05T18%3a47%3a43Z&CORRELATIONID=420a292aa54b5&ACK=Failure&VERSION=54%2e0&BUILD=7920936&L_ERRORCODE0=10566&L_SHORTMESSAGE0=Credit%20card%20type%20unsupported&L_LONGMESSAGE0=The%20credit%20card%20type%20is%20not%20supported&L_SEVERITYCODE0=Error&AMT=211%2e00&CURRENCYCODE=USD
       

     I will contact PayPal Pro as well.

    message credit card table
  • Profile Image
    JotForm Support

    Answered by jonathan on October 05, 2013 at 07:08 PM

    Hi,

    I was able to test submit this form https://www.jotform.com/32453940157151 

    and reach the paypal screen.

     

    Please provide us more details if the issue persist and we will check further.

    Thanks.