Which email account linked to my Jotform account?

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    Liz Weston 
    Asked on December 10, 2020 at 04:25 PM


    I'll try again (last time your form told me to 'slow down I move too fast' and then deleted my entry - not good).

    I help update the website of a charity and another volunteer forgot the password and reset it. I now don't know the new password and I don't know which email address the reset is going to go to. The two I tried (adoptions and info@ra-na.com) are not recognised by the system.

    Please can you help?

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    Answered on December 10, 2020 at 08:32 PM

    Hello Liz, the first ticket you posted is not deleted, here is the link: https://www.jotform.com/answers/2759503. I marked it as answered because I will answer your query on this one.

    The email address linked to ranarescues account is adopions@ra-na.com, you can use it to reset your account password. I also triggered a password reset at my end, please check your inbox or spam folder.