Trello not getting the uploaded files

  • Profile Image
    Asked on December 10, 2020 at 06:31 PM


    I've tested the upload function with several documents and the files don't show on Trello but I do receive an e-mail notification with download links to download it, why does Trello not receive the attachments or links to download the files?

    Also, I've switched off the invoice function in Jotform but it still creates an invoice and attach it to the e-mail.

    And lastly, I've switched off the total value amount to not display it at the bottom of the products page but it still displays it.

    Please assist on how to fix these errors.

    Thank you


  • Profile Image
    Answered on December 10, 2020 at 10:02 PM

    I checked your form but was not able to find any Trello integration.

    Nonetheless, I integrated my test form with Trello and the attachment was properly added to the card.


    Kindly integrate Trello again and if the issue persists, please share the submission ID where the file uploads where not added to Trello.

    Meanwhile, to hide the total area, please add the CSS below into your form:

    .total_area { display: none !important; }

    Guide: How-to-Inject-Custom-CSS-Codes


    For your Invoice issue, will be answering you in a separate ticket linked below: