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    Upload field with "Validate Image" stuck on "Please wait..." when submitting the form on IE10 browser

    Asked by RickGregory on October 05, 2013 at 07:24 PM

    Testing the Contact Us form using IE v10, the browser displays "Please wait" indefinately when attempting to upload a file.

    Using Firefox v24.0 on the same desktop, the form completes and the file is uploaded in a matter of seconds.

     

    Using IE on a different system, ie, my laptop, which is using IEv8, the form uploads the file just as it does with Forefox - no issues.

     

    Is there a possible problem with IEv10?

    Page URL:
    http://creativewirewear.com/Test/index.html

    contact us form problem uploads please wait
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    Answered by on October 05, 2013 at 07:44 PM

    Additional Information.

    I rebooted the system using IE v10, without success.  I have also selcted the following in Tools / Delete Browsing History:

     

    Preserve Favorites website data

    Temporary Internet Files and webiste files

    Cookes and website data

    History

    Download history

    Form data

    This had no effect

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    JotForm Support

    Answered by EltonCris on October 05, 2013 at 08:38 PM

    Hi Rick,

    Have you tried embedding your form using iframe embed code? This might help: How to get your iFrame Embed Code

    By the way, there's no embedded form on the test page you shared here. If it's ok, can you link the form again to that page so we can check it here?

    We'll await your reply. Thanks!

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    JotForm Support

    Answered by EltonCris on October 05, 2013 at 08:49 PM

    Found the form. :)

    Anyway, here's the problem.

    The "Validate Image" feature isn't yet functional on IE10. Please turn it off for now to avoid any problems. Let me also submit your thread to our developers so you will get updates once this is fixed.

    Thanks!

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    Answered by RickGregory on October 05, 2013 at 09:18 PM
    I am using iFrame

    The URL is http://creativewirewear.com/Test/index.html

    Its uploaded. I’ve been testing it all day

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    Answered by RickGregory on October 05, 2013 at 09:18 PM
    Great – thanks.
    And this is an iFrame code

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    Answered by RickGregory on October 05, 2013 at 09:19 PM
    Ummm, I didn’t know I enabled this.
    I will reselect it and let you know

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    JotForm Support

    Answered by EltonCris on October 05, 2013 at 09:20 PM

    @RickGregory

    Thanks.

    Disabling that option should solved it!. =)

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    Answered by RickGregory on October 05, 2013 at 09:27 PM
    That did it! I disabled the Validate Image and the form uploaded.

    Thanks. At least we know that there is a problem with this using IEv10 though!

    Thanks!

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    Answered by RickGregory on October 05, 2013 at 09:29 PM
    By the way – just so I understand the functionality correctly. Does Validate Image validate the supported file formats prior to submission?

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    JotForm Support

    Answered by EltonCris on October 05, 2013 at 09:37 PM

    @RickGregory

    Great! Glad to hear it's fixed now.

    No, you might be referring to "Extensions" option.

    The validate image checks if the uploaded file is a real image file and not fake.

    Example: If the user writes a text file (via notepad) and save it as .jpg ( extension of an image file), once the fake image file is uploaded, the user will be prompted with an error indicating that the uploaded image is not a valid image file.

    I hope this clears. :)

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    Answered by RickGregory on October 05, 2013 at 09:48 PM
    Yes, that clears up the definition of Validate Image. I look forward to hearing when this is fixed. It looks like a very useful tool.
    I am using the extensions option.

    Thanks for the help!

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    JotForm Support

    Answered by EltonCris on October 05, 2013 at 10:03 PM

    Great!

    We will surely inform you here once it is fixed.

    Cheers!

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    JotForm Support

    Answered by alp_deniz on October 21, 2013 at 07:31 AM

    Now you should be able to use validate images without any problems. Please let us know in case of any issues.

    Thank you

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    Answered by RickGregory on October 30, 2013 at 09:41 PM
    Are you saying you have fixed the validation issue I reported with IE?

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    JotForm Support

    Answered by ashwin_d on October 30, 2013 at 11:10 PM

    Hello RickGregory,

    Yes that is correct. The error where form freezes to "Please wait" on IE10 was reported to our backend team.

    Please test and get back to us if the issue persists.

    Thank you!

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    Answered by RickGregory on November 01, 2013 at 01:07 AM
    Will do ASAP - thanks