The notification email did not attach the file uploads

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    healthcareplusnz
    Asked on December 10, 2020 at 08:34 PM
    The last time I tested, the notification email didn't attach the documents.
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    healthcareplusnz
    Answered on December 10, 2020 at 08:37 PM

    Oh Hi Welvin, i found out that the email attachments were more than 5 mb so it is all good but if you can double check to see any issue in my form, that would be perfect.

    Thanks, Dora

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    Welvin
    Answered on December 10, 2020 at 09:08 PM

    Yes, there's a 5MB limit of file attachments in the notification email when using the default noreply@jotform.com or custom sender email by verification method. If you need these large files to attach to the email, the SMTP method will do it.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Thank you.

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    healthcareplusnz
    Answered on December 10, 2020 at 09:09 PM

    oh you are legend. I'll set it up. Cheers, Dora

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    healthcareplusnz
    Answered on December 13, 2020 at 02:55 PM
    Hi there, I’ve tried to set up the email with STMP method but for some reason all the notification/autorespond go into spam inbox now. I also got locked out of my account and couldn’t login even with the correct password, tried to send the reset email but got nothing. Can you please check
    Best regards,
    Dora Nguyen
    HealthCarePlus
    Claims: 0800 600 666 | Others: 0800 268 3763
    E admin@healthcareplus.org.nz
    W www.healthcareplus.org.nz
    [cid:image002.png@01D6D1F6.05DDCBB0]
    ...
  • Profile Image
    VincentJay
    Answered on December 13, 2020 at 04:02 PM

    Hello - I checked the email logs and I can see the Jotform sent the reset password successfully. I flushed the login attempt on your account. Could you please try it again and let us know if the issue still persists?

    Please check the spam folder and if you see Jotform emails, mark them as not spam. Thank you!

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    healthcareplusnz
    Answered on December 13, 2020 at 04:11 PM
    HI can you please check if it is being sent to admin@healthcareplus.org.nz? I checked my spam inbox but couldn’t see anything. I try resending the reset email but still got nothing.
    Best regards,
    Dora Nguyen
    HealthCarePlus
    Claims: 0800 600 666 | Others: 0800 268 3763
    E admin@healthcareplus.org.nz
    W www.healthcareplus.org.nz
    [cid:image002.png@01D6D200.DD2C4FB0]
    ...
  • Profile Image
    healthcareplusnz
    Answered on December 13, 2020 at 04:22 PM
    HI there, I just found out that somehow Jotform change the setup email account from admin@healthcareplus.org.nz to my personal email dora@healthcareplus.org.nz. It might be confused when I tried to lodge my questions to the forum
    Best regards,
    Dora Nguyen
    HealthCarePlus
    Claims: 0800 600 666 | Others: 0800 268 3763
    E admin@healthcareplus.org.nz
    W www.healthcareplus.org.nz
    [cid:image002.png@01D6D202.C8C06D70]
    ...
  • Profile Image
    Mike_G
    Answered on December 13, 2020 at 07:04 PM

    I just checked and I see that your account, healthcareplusnz, is linked to your admin@healthcareplus.org.nz, not dora@healthcareplus.org.nz. When you request the password reset instructions for your account it will be sent to the email address linked to your account.

    Feel free to let us know if you are still having issues logging in to your account or getting the password reset instructions and we will be glad to help you.