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  • Profile Image

    Cannot download an uploaded file

    Asked by namhuan on October 06, 2013 at 10:40 AM

    I can view the uploaded file in submission, as shown in this pic

    https://www.dropbox.com/s/q36lc0aqgugvlji/File%20error%202.JPG

    But when I try to download the file, it shows this page

    https://www.dropbox.com/s/ogfh0c602u5z2za/File%20error.JPG

    That file is also not delivered to my dropbox.

    Please fix this error soon. Thank you!

    Page URL:
    http://jotform.co/form/32752380908862

    dropbox jpg www shown
  • Profile Image

    Answered by namhuan on October 06, 2013 at 10:47 AM

    Maybe it relates to the filename? The filename has character "-". Any other files uploaded through this form are delivered normally to my dropbox.

  • Profile Image

    Answered by Cesar on October 06, 2013 at 11:06 AM

    Hello, 

    There may have been an interruption during the upload transfer that may be caussing this error. It would be a matter of reuploading the file for it. I would suggest to contact the user to have him reupload the file.

     

    Kindly let us know if the issue persists then. Thank you.