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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I upgrade midway from one plan to another?

    Asked by digisense on October 06, 2013 at 12:15 PM

    Hi

     

    I have a campaign coming up from tomorrow 7th Oct. Is there a way where-a) I check for first few days how much traffic I am getting and lets say choose the $20 plan.

    After a week I realise that I am getting more submissions than I had planned-If I upgrade at that time to the USD50 plan- How miuch will I be charged? the difference of $30 or the whole $50?

     

    Please revert asap.

     

    Thanks

    Rohit

    Submissions check thanks
  • Profile Image
    JotForm Support

    Answered by jonathan on October 06, 2013 at 12:43 PM

    Hi,

    You can actually start on a Free plan to try out. So, the only charges you will actually have is only the latest paid subscription of the completed period.

    The answer is yes. You can switch plan at any given time.

    Hope this help. Inform us if you need further assistance.

    Thanks.

  • Profile Image

    Answered by digisense on October 06, 2013 at 01:09 PM
    Hi
    I actually have a free plan.
    I want too upgrade to $20 plan and midway I might have to upgrade to $50
    plan.
    what I want to know is if I upgrade from 20 to 50 within a week would I get
    the 20 dollars back?
    Thanks
    Rohit
  • Profile Image
    JotForm Support

    Answered by jonathan on October 06, 2013 at 01:25 PM

    Hi Rohit,

    In case of the paid plan switch, the best way to do it is to cancel first the original paid plan, and just upgrade again to the higher plan. This will only takes minutes to do.

    And on the original cancelled paid plan, you can get the refund for that since there is a 30-day money back guarantee.

    You can check for more details on the Pricing page http://www.jotform.com/pricing

    Thanks.