Jotform Mac: Unable to access audio and photo files

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    Soundpathsadmin
    Asked on December 11, 2020 at 11:37 AM

    Hi there, I just created a form requiring submission of audio and photographs. I tested it and submitted fine but I can't access the files on the app for Mac.1607704657_5fd3a051790f2_

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    Jessica_H
    Answered on December 11, 2020 at 02:01 PM

    Hi Soundpathsadmin, thank you for reaching us.

    To clarify, could you kindly confirm if you have tried to install and reinstall but the issue continues to persist?

    We await your response.

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    Soundpathsadmin
    Answered on December 12, 2020 at 07:44 AM
    I will try that.
    The system works on you browser web based platform by the way.
    However. I have sent my form to a few friends and colleagues to test and
    they are unable to record or photograph on their iPhones direct from the
    link which opens a web page. They are promoted to download the app. In a
    real-world situation this prompt would put the majority of respondents off.
    Could you instead prompt permissions to use camera and voice recording on
    devices. Android and iPhone operating systems would cover most phones.
    Thanks, Tim
    ...
  • Profile Image
    Gustavo_H
    Answered on December 12, 2020 at 12:47 PM

    Hi, Tim.


    Please, try that and let us know how it goes. 

    Regarding the issue of your friends not being able to record audio or take a photo while accessing the link to your form with an iPhone, I tried it here.

    First, I used Google Chrome, and I got the error: "Browser does not appear to be WebRTC-capable. Please use another browser".

    1607795202_5fd50202b0295_


    So, I tried it using Safari on my mobile, and it worked fine. I also tried it on the emulator, and it also worked.1607795227_5fd5021b89935_


    To take advantage of these widgets, the user needs to ensure that they are using the browser's latest version. Please, also give it a try. If the issue persists on different mobile browsers, get back to us to investigate it further.


    Best regards, 😀✨