What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    unable to login or access account

    Asked by davinci83 on October 06, 2013 at 06:20 PM

    Hi there



    i am currently unable to login or access my jotform account. i noticed the problem yesterday after i recieved a report that my ip had been blocked due to a suspected pishing issue or someting related to that. i wrote to the support team, and i am now able to acess your site. however i am unable to access my account to make changes to my form. i tried a password reset, but did not recieve any mail with reset instructions. i tried the procedue about three times and still havent recieved any mail.

    my jot fom username is davinci83

    thanks in advance.



    Page URL:

    JotForm problem site thanks
  • Profile Image

    Answered by jedcadorna on October 06, 2013 at 06:37 PM

    Hi Vincent,

    I have verified that your account is no longer blacklisted. Can you please try logging in to account, please use this link to login and try to clear your browsing cache before logging in. Let us know if you are still having issues logging in to your account.



  • Profile Image

    Answered by davinci83 on October 06, 2013 at 06:58 PM

    hi there



    thanks for your quick respnse. howevr the problem remains the same.

    my username is davinci83

    however it says my password does not match. ive tried sending the reset instructions, but i still am not receving any mails in eitherofmy mail boxes. thank



  • Profile Image

    Answered by jedcadorna on October 06, 2013 at 07:02 PM


    I found that your email was in our bounce list. Please try resetting your password you should be able to receive emails now.

    Result: info@eforgesolutions.com is IN the bounce list
    Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 Xt431m0012s3H6F01t436C IB212 m= sg rejected as spam'

    Let me know if this works.


  • Profile Image

    Answered by davinci83 on October 06, 2013 at 07:13 PM
    hi therethe problem has been resolved,thank you so much for your help.Vincent