unable to login or access account

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    davinci83
    Asked on October 06, 2013 at 06:20 PM

    Hi there

     

     

    i am currently unable to login or access my jotform account. i noticed the problem yesterday after i recieved a report that my ip had been blocked due to a suspected pishing issue or someting related to that. i wrote to the support team, and i am now able to acess your site. however i am unable to access my account to make changes to my form. i tried a password reset, but did not recieve any mail with reset instructions. i tried the procedue about three times and still havent recieved any mail.

    my jot fom username is davinci83

    thanks in advance.

     

    Vincent

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    jedcadorna
    Answered on October 06, 2013 at 06:37 PM

    Hi Vincent,

    I have verified that your account is no longer blacklisted. Can you please try logging in to account, please use this link to login and try to clear your browsing cache before logging in. Let us know if you are still having issues logging in to your account.

     

    Thanks,

  • Profile Image
    davinci83
    Answered on October 06, 2013 at 06:58 PM

    hi there

     

     

    thanks for your quick respnse. howevr the problem remains the same.

    my username is davinci83

    however it says my password does not match. ive tried sending the reset instructions, but i still am not receving any mails in eitherofmy mail boxes. thank

     

    vincent

  • Profile Image
    jedcadorna
    Answered on October 06, 2013 at 07:02 PM

    @vincent

    I found that your email was in our bounce list. Please try resetting your password you should be able to receive emails now.

    Result: info@eforgesolutions.com is IN the bounce list
    Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 Xt431m0012s3H6F01t436C IB212 m= sg rejected as spam'

    Let me know if this works.

    Thanks,

  • Profile Image
    davinci83
    Answered on October 06, 2013 at 07:13 PM
    hi therethe problem has been resolved,thank you so much for your help.Vincent