How to Prevent from Multiple Submissions?

  • Profile Image
    Hunt 
    Asked on December 11, 2020 at 12:25 PM

    Hello,


    We have a form built for online gift card purchasing and we are having an issue with customers accidentally doing a double submission. So it charges their credit card twice and we have no way of doing a refund. Is there a way to avoid this? It's happened three times recently and is becoming a huge pain.


    Thanks,


    Hunt Mobley

  • Profile Image
    Amjad_A
    Answered on December 11, 2020 at 02:23 PM

    Hi,

    To avoid multiple submissions, You can take advantage of our unique submission feature. You can try to use "Check Cookies and IP". So, it will check whether the submission came from the same browser:

    1607714532_5fd3c6e47cd04_later.png

    Here is a guide to help you set unique submission: http://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    Hope this helps, let us know if you need any further assistance.