Billing: Is there no credit for the fees I have already paid?

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    rmhall
    Asked on December 11, 2020 at 12:31 PM

    I just upgraded my account from bronze to silver. I did not see a credit for my previous payment. I paid $114 on 12/5/2020 and upgraded to silver today for $234. Don't I get a credit for the fees I have already paid?

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    Jessica_H
    Answered on December 11, 2020 at 02:50 PM

    Hi rmhall, thank you for reaching us.

    Please kindly allow me some time to get in touch with our billing team. We will notify you through this ticket soon.

  • Profile Image
    Kiran
    Answered on December 11, 2020 at 04:59 PM

    We have sent a refund request for the Bronze subscription payment. Please expect the refund in 5 to 7 business days.

    Thanks!