What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    MY FORM JUST COMPLETELY BROKE!

    Asked by robinowsley on May 27, 2011 at 12:14 AM

    This is extremely upsetting, because I've been working on it for the last couple of hours.  Please, for the love of everything holy, could someone please get it back for me?  AAAAAGGGGHHHH!

     

    I'm getting this error when I tried to load it, and when I was trying to edit it:

     

    Error on save

    Error on query: DELETE FROM `question_properties` WHERE `form_id`=11461156498
    Error returned:Table 'jotform_new.question_properties' doesn't exist
  • Profile Image

    Answered by allanftd on May 27, 2011 at 01:16 AM

    Hi robinowsley,

    We apologize for the inconvenience. This is to confirm that we have received your message and that there is a known issue with the form builder right now, and we are working hard to fix it. We appreciate your patience and understanding on this matter.

    We'll let you know as soon as the issue is fixed. Thank you for using JotForm!

    JOTFORM SUPPORT 

  • Profile Image

    Answered by allanftd on May 27, 2011 at 03:19 AM

     

    Hi there,

    This is to confirm that the issue about the form builder is already fixed. You should now be able to create and edit your forms and submissions data as usual. Again, our apologies for the inconvenience. Thank you for bearing with us.

    Please do not hesitate to contact us if you continue to experience any issues. Thank you for using JotForm!

    JOTFORM SUPPORT


     

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 27, 2011 at 06:26 AM

    Thank you for your patience with us while we resolved this problem. I just checked all of your forms. (6:26 am EST) Your older forms are all fully functional. The forms you created while we were having the problem are not. You will need to re-create them, or continue from an empty form. Sorry about that.