not working

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    Asked on December 11, 2020 at 12:43 PM

    My client can't upload to me. I already upgrade my jotform account so this shouldn't be happening. Your website says I'm near the limit of my uploads which shouldn't be happening since as I said I just upgraded. This needs to be fixed ASAP

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    Answered on December 11, 2020 at 03:22 PM


    Thank you for reaching out to us.

    I've checked your site(, but it's not working.

    16077179592020-12-12 04_18_26.jpg

    I've also checked your account's usage, and everything looks good from my end.

    For us to better assist you, please share the URL of the form you're working on. 1

    If the form is embedded, please share with us the URL of the page where the form is embedded.

    You can send us screenshots to better illustrate the issue. 2

    You can also send us screenshots of the console log if it shows any errors. 3

    If you could share the device/OS and browser version where the issue occurred, that'd be helpful.

    Were you able to trigger the bug more than once? If yes, how did you trigger it?

    We'll be waiting for your reply.

    Related Guides:

    1. Where to Find My Form URL
    2. How to Post Screenshots to Our Support Forum
    3. How to get a console report from most common browsers