What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Suspension and Field Names

    Asked by Dawn1066 on October 06, 2013 at 07:11 PM

    Hi Jotform,

    My account was suspended twice last week because your Auto Detector suspected phishing forms. Since then, I have been a little scared/aprehensive to create new forms in case it happens again. Do you think a form with two fields named Customer ID and E:mail would be acceptable?

    Thanks in advance,

    Dawn (United Kingdom)

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    JotForm Support

    Answered by jonathan on October 06, 2013 at 07:24 PM


    I checked you account and it is currently active.

    Usually, the form field combinations that should be avaoided are those that ask for username/userid, email and passwords. Having this fields all or 2 on your form, will have high possibilit of triggering the anti-phishing system and will mark the form as a phishing form.

    In case you need to use userid and email, and the form is autosuspended, we will inquire from you details on how and where the form is used and why it should be allowed to use such fields or not.

    Hope this help. Inform us again anytime if you have further question.