JotForm not appearing in the Zap

I've connected my Jotform account to Zapier, but when I try to create a zap, it fails to pull my forms. How can I fix this?
Thanks

As I tried testing Zapier, it seems to be working fine at my end.

Could you try logging into a private/incognito window or a separate browser to see if that helps?

Please give it a try and let us know if you need any further assistance. We will be happy to help.

Hello - Apologies for the inconvenience.

I cleared your form cache to troubleshoot. Could you please try again?

If in case the issue persists, kindly try clearing your browser cache as well to force logout of your JotForm account and then login again.

Let us know how it goes.

This fixed it...

Hey Brooks,

Thank you for reaching out! My name is Shalyn, a Customer Champion here at Zapier. So glad to explore your question with you today! 🙂

This error occurs due to locations of Data Centers. You will need to reconnect your account again and select "Yes" when asked "Do you use European Datacentres".

Can you give that a try for me and let me know how it goes? I want to make sure you get your Zap up and running all okay.

Best,

--

Shalyn B

Customer Champion - Zapier

Thanks for sharing the solution that worked in your case. We will remember this and share it with other users who might run into the same issue in the future.