Donation form is no longer connect to stripe account

  • Matthew Dwight
    Asked on December 11, 2020 at 2:59 PM

    Hi,

    I'm working with the Dallas Bethlehem Center and their form isn't connecting to Stripe anymore. The person they used to have managing their account on JotForm is no longer there and didn't leave any login information. At the very least they need this connection reestablished as soon as possible since they can't accept donations and they're trying to launch their Christmas Campaign. They'd also love to be able to get access to their account again, maybe reset their password?

    Any help would be appreciated.

    Thanks,

    Matthew Dwight

    Jotform Thread 2761793 Screenshot
    Page URL: https://www.dallasbethlehemcenter.org/donation_payment/
  • Jessica JotForm Support
    Replied on December 11, 2020 at 4:47 PM

    Hi Matthew, it looks like you have opened multiple tickets.

    Please kindly refer to the following ticket: https://www.jotform.com/answers/2761756


  • Matthew Dwight
    Replied on December 11, 2020 at 4:50 PM

    Thanks,

    I responded to the other ticket.