Account Suspended

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    Asked on December 11, 2020 at 04:18 PM

    hi why my account wasnt able to use?

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    Answered on December 11, 2020 at 06:55 PM


    Thank you for reaching out to us.

    The following form was found on your account wrnebloodstone as suspicious of phishing activity because you're collecting credit card details in plain form fields.

    16077308642020-12-12 07_53_07.jpg

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.

    Looking forward to your response.