Form completion question

  • Profile Image
    Melissa 
    Asked on December 11, 2020 at 11:58 PM

    If I send your form to an email address and the person receiving the form, currently on your free version, the receiving person has to sign in and create a profile. Does this always happen, because I can see that people are not going to complete my form and submit it, if they need to sign in. Does this disappear when you have a paid version?


    I created a free form on your site to ask some health questions. I will use your HIPAA form, but I do not want to pay for something and then the patients need to sign in. My patients are very old and not very tech savvy, therefore I want no login.





  • Profile Image
    Vick_W
    Answered on December 12, 2020 at 01:13 AM

    Hi Melissa,

    Users are required to create a Jotform account when your form is set to be private and you assign them to specific users only.

    You can make your forms public again using the guide below.

    https://www.jotform.com/help/1205-how-to-change-the-access-settings-of-a-form

    Let us know if you need further assistance.

    Thanks