Re: Unable to login

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    Kristaff Moore 
    Asked on December 12, 2020 at 02:01 AM

    I am logging on a new device and it is not accepting my password so I did a password reset and now it is telling me my account is locked and the my customers are unable to access the forms I created for my website please help urgently

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    Kenneth_C
    Answered on December 12, 2020 at 03:00 AM

    Thank you for reaching support,

    This form was found on your account ingeniousloans.solutions - ingeniousloans.solutions@gmail.com and flagged as a loan applications scam.

    We understand this might not be the case with your account that's why we notified you to request these proofs from you:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid being flagged again by our phishing detector that can lead to account suspension.

    Send these proofs to reviewers@jotform.com with Thread #2762520as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    We would appreciate your cooperation on this matter.

    Best.