why can't I see my form?

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    Asked on October 07, 2013 at 07:32 AM

    I have a form with you guys, and usually if I go to 'my forms' I can then see the submissions and create a spreadsheet, but at the moment I go to 'my forms' and it isn't there? Is this because we've had a high volume and need to pay something?

    The form is still on our website and I'm still getting email notifications so I know people are filling it in. I need to email those people that have filled in the form, so need to download a spreadsheet of details really.


    thanks, Holly

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    Answered on October 07, 2013 at 10:11 AM

    Hi Holly, I checked your account and my forms page and it looks like everything is there. I can see that you have 3 forms currently listed ( Big Green Coach Festival, Untitled, and Title Me ) but I didn't see any issues preventing you from accessing it on your account. It is probably just a minor glitch which has caused things to dissappear on you. Please try clearing your form cache on your end then check again. You may also need to clear your browser cache as well then log back in and check it afterwards.