Why am I getting blank answers?

  • kim.drummond76
    Asked on December 12, 2020 at 7:59 AM

    I have recently received 2 submissions that are blank. Could you tell me why this is happening and how I can fix it? I can't see who it is from to reach out to them.

    Jotform Thread 2762684 Screenshot
  • Gustavo_H
    Replied on December 12, 2020 at 1:00 PM

    Hi, Kim.


    I can see these blank submissions on your JotForm Tables. The only information you can take from it is the IP address, but I not sure if that would be helpful.

    1607796014 5fd5052e27091 Screenshot 10


    To avoid this issue, please, set some essential fields of your form as required. This way, your users will not be able to submit your form without filling these fields. Here is a helpful guide to show you how to do that. 

    Complete guide 👉 how-to-set-a-field-as-required-or-non-required


    Best regards, 😀✨