Autoresponder email does not work for MyProducts Form

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    Loretta_Floyd
    Asked on December 12, 2020 at 08:10 AM

    I simply cannot get paid if these forms do not work. Customers don't trust your form.

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    samuel.y.123abc
    Answered on December 12, 2020 at 10:40 AM

    Hi Loretta_Floyd,

    It seems that you didn't provide any email in your form.

    1607787849_5fd4e549a41c3_

    You got to provide an email field in your form in order to set the recipient email in your autoresponder.

    1607787567_5fd4e42fa8955_

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    VincentJay
    Answered on December 12, 2020 at 03:04 PM

    Hello,

    I checked the form but I was not able to open it. I do not have access or permission to the form: https://www.jotform.com/form/203126966739061

    I cloned the form and I noticed that you do not have an Email field. Please keep in mind that you need to collect the email address of the user to send the autoresponder email. I suggest adding an Email field to your form and create a new autoresponder email by following this guide: https://www.jotform.com/help/26-setting-up-an-autoresponder-email

    Please try it and let us know if you need further help. Thank you!