Autoresponder email does not work for MyProducts Form

  • Loretta_Floyd
    Asked on December 12, 2020 at 8:10 AM

    I simply cannot get paid if these forms do not work. Customers don't trust your form.

    Jotform Thread 2762691 Screenshot
  • samuel.y.123abc
    Replied on December 12, 2020 at 10:40 AM

    Hi Loretta_Floyd,

    It seems that you didn't provide any email in your form.

    1607787849 5fd4e549a41c3  Screenshot 10

    You got to provide an email field in your form in order to set the recipient email in your autoresponder.

    1607787567 5fd4e42fa8955  Screenshot 21

  • VincentJay
    Replied on December 12, 2020 at 3:04 PM

    Hello,

    I checked the form but I was not able to open it. I do not have access or permission to the form: https://www.jotform.com/form/203126966739061

    I cloned the form and I noticed that you do not have an Email field. Please keep in mind that you need to collect the email address of the user to send the autoresponder email. I suggest adding an Email field to your form and create a new autoresponder email by following this guide: https://www.jotform.com/help/26-setting-up-an-autoresponder-email

    Please try it and let us know if you need further help. Thank you!