Unauthorized Access message

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    Asked on December 13, 2020 at 12:38 PM

    This form is not working properly. for some reason, my email address is coming up as "unauthorized," which I don't understand. Can someone please contact me about this issue? I had my sister put in an order from my form as a test, and I got an email for the order, but when I click on the button, I get this error message:

    Unauthorized Access

    Your account does not have access to this form. Please switch accounts or view your forms.

    Not sure why this is happening.


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    Answered on December 13, 2020 at 01:58 PM

    We apologize for inconvenience. I checked on the form and I noted that Form Encryption feature was enabled on the form.

    1607885784_5fd663d85745d_zzz 2020-12-14

    Please check the user guide : Encrypted Forms and How to Use Them

    You will need to upload the private key first before you can remove encryption and view the data.

    Let us know if you need further assistance.