Jotform Branding is showing on Bronze Account

  • Profile Image
    Nick_Stern
    Asked on December 13, 2020 at 01:26 PM

    Hi There

    Can you please tell me why we still see the Jotform wording/logo appear on our forms. It shows when you download a pdf version of the form and it also shows on the thank you page. The bronze tariff says there is no Jotform branding but this is clearly not the case and does not look professional for our business. I was quite surprised to see that it also appears on all our published hyperlinks. How do we get this all removed? Customers are now calling us asking how Jotform works. I am sure you can appreciate that we are trying to run a business. While we are happy to promote Jotform and spend time on the phone to customers explaining how it all works and then having to refer them to your site, it is now becoming a bit of a nuisance.

    Also when I downloaded a pdf version of one of my forms it does not show the 'my products' section. Can you help?

    Kind regards

    Melanie

  • Profile Image
    Gaetan_B
    Answered on December 13, 2020 at 02:26 PM

    Hello,


    To remove the branding, you would have to go to your settings: https://jotform.com/myaccount/settings, and at the bottom of the screen untick the box Show "Powered by Jotform" on my forms

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    Regarding your second question, I have moved it to a new thread to keep the matters separated, you can find it here: https://www.jotform.com/answers/2763812


    Hope this helps.

    Gaetan