Subcribe for a month bronze plan but get charged twice.

  • Profile Image
    winslow11
    Asked on December 13, 2020 at 07:26 PM

    Hi Guys,

    Just notice that we have been charged monthly when I subscribed for one time only plan..

    Can you help he rectify this please?


    Kind Regards.

  • Profile Image
    Gaetan_B
    Answered on December 13, 2020 at 11:18 PM

    Hello,

    I have noticed that you are using PayPal as a payment method.

    Please note that in this case, PayPal sets up recurring payments automatically.

    To solve this, you have to:

    1. Log in to your Paypal Account
    2. Find the reference to the latest payment you have made to Jotform
    3. Once found, click the subscription number for that transaction
    4. Now click on the "Cancel Subscription" button, and that is it.

    For reference: https://www.jotform.com/help/336-how-can-i-cancel-my-paypal-subscription

    Then please get back to us to confirm and for us to request a refund on your account.

  • Profile Image
    winslow11
    Answered on December 14, 2020 at 12:49 AM

    Hi Gaetan,


    Yes I have done the above suggestions. can you help in double checking and then proceed with the refund please?

    Thanks and Regards,

    Tim

  • Profile Image
    Vick_W
    Answered on December 14, 2020 at 03:35 AM

    Hi Tim,

    I've sent a request to the concerned billing team to cancel your monthly subscription. You should be able to see the refunded amount on your end in the next 3-5 working days.

    Thanks