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wildsftoursAsked on December 13, 2020 at 9:29 PM
Hi there -- we would love to renew our plan for the next year. I'm seeing a $29 Silver plan on your website, but when I go to renew, it's appearing as $39/month in our account.
Can you explain the discrepancy, or allow us to renew at the $29/month silver rate?
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Gaetan_BReplied on December 14, 2020 at 12:08 AM
Hello,
The 29$/month option is available only on the yearly plans.
If you decide to pay monthly, the price will be at 39$/month.
Gaetan
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wildsftoursReplied on December 14, 2020 at 12:42 AM
I see. Well, we'd like to renew for the annual rate -- will it automatically lock us in at $29/month and renew for a 1 year? I'm only seeing the monthly option.
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Vick Support Team LeadReplied on December 14, 2020 at 3:11 AM
Hi there,
The discounts are available on upgrades only. So in order to buy the same yearly plan at the discounted rate please downgrade to the free plan first.
https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free
Once downgraded you'll be able to upgrade your account again for the same yearly plan. You can follow the guide below.
https://www.jotform.com/help/331-How-to-Upgrade-My-Account
Let us know if you need further assistance.
Thanks