Renewal rate -- no $29 silver plan option

  • Profile Image
    wildsftours
    Asked on December 13, 2020 at 09:29 PM

    Hi there -- we would love to renew our plan for the next year. I'm seeing a $29 Silver plan on your website, but when I go to renew, it's appearing as $39/month in our account.

    Can you explain the discrepancy, or allow us to renew at the $29/month silver rate?

    Screenshot
  • Profile Image
    Gaetan_B
    Answered on December 14, 2020 at 12:08 AM

    Hello,


    The 29$/month option is available only on the yearly plans.

    If you decide to pay monthly, the price will be at 39$/month.


    Gaetan

  • Profile Image
    wildsftours
    Answered on December 14, 2020 at 12:42 AM

    I see. Well, we'd like to renew for the annual rate -- will it automatically lock us in at $29/month and renew for a 1 year? I'm only seeing the monthly option.

  • Profile Image
    Vick_W
    Answered on December 14, 2020 at 03:11 AM

    Hi there,

    The discounts are available on upgrades only. So in order to buy the same yearly plan at the discounted rate please downgrade to the free plan first.

    https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free

    Once downgraded you'll be able to upgrade your account again for the same yearly plan. You can follow the guide below.

    https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    Let us know if you need further assistance.

    Thanks