Renewal rate -- no $29 silver plan option

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    Asked on December 13, 2020 at 09:29 PM

    Hi there -- we would love to renew our plan for the next year. I'm seeing a $29 Silver plan on your website, but when I go to renew, it's appearing as $39/month in our account.

    Can you explain the discrepancy, or allow us to renew at the $29/month silver rate?

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    Answered on December 14, 2020 at 12:08 AM


    The 29$/month option is available only on the yearly plans.

    If you decide to pay monthly, the price will be at 39$/month.


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    Answered on December 14, 2020 at 12:42 AM

    I see. Well, we'd like to renew for the annual rate -- will it automatically lock us in at $29/month and renew for a 1 year? I'm only seeing the monthly option.

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    Answered on December 14, 2020 at 03:11 AM

    Hi there,

    The discounts are available on upgrades only. So in order to buy the same yearly plan at the discounted rate please downgrade to the free plan first.

    Once downgraded you'll be able to upgrade your account again for the same yearly plan. You can follow the guide below.

    Let us know if you need further assistance.