Can't fill the form on desktop or mobile

  • Profile Image
    kamna
    Asked on December 14, 2020 at 01:51 AM

    Hi,
    I'm not sure what's happening but despite making no changes to the embed, the form on my product pages to generate leads is no longer scrolling down so that it may be filled out.

    https://www.headphonezone.in/products/rha-trueconnect

    If you notice on this page, there are two buttons called "Talk to a Guru" and I tested both on desktop and mobile and I can't seem to scroll down.

    This is a sudden problem and I can't seem to understand why it won't work as before.

    Waiting for your swift response.


  • Profile Image
    Rehan
    Answered on December 14, 2020 at 04:30 AM

    Greetings,

    I've checked your website and both buttons seem to be working properly. Here is a short video of the test.

    1607938197_5fd730958009b_teesting.gif

    Please try clearing your browser cache or try a different browser. It seems to be working properly.

    Should you need further assistance, please let us know.

    Thanks

  • Profile Image
    kamna
    Answered on December 14, 2020 at 04:33 AM

    Hi Rehan,

    Thanks for checking. Immediately after I posted this, I added the iframe along with the script. For the last few months, it was just the iframe as iframe + script was causing mobile responsiveness issues.

    Looks like simply adding the script back fixed the problem.

  • Profile Image
    Rehan
    Answered on December 14, 2020 at 05:36 AM

    Greetings,

    We are happy that it is working for you now. Should you need further assistance please don't hesitate to contact us.

    Thanks