What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Submission with specific info not forwardingAsked by reviewinc on October 07, 2013 at 03:13 PMFor some reason only a particular submission has not be fowarding to my email. It is the same info every time when the form fails to foward. When the same client filled out the same form with DIFFERENT info the forwadring worked. She tried the same info three separate times and it failed everytime. If there some kind of spam filtering that I am missing? I already checked the filtering in regards to my email system and nothing should have blocked it. I even tried manually forwardng from the dashboard and did not recieve it.I have the specific submissions if that is helpful:Thank you for your help,Jackie
could you please provide us the ID of the failed submissions, because provided links are all the same(linking to your form submissions page).
In order to get the unique submission ID please add the ID option to your form submission page as the picture shows.
please provide the submission ID number in order to make further investigations.
Thanks for providing us with those details. I've taken a look at the problem you speak and it seems to me that you are referring to your Email Notification? I can see that you are using " support@rxxxxxxx " as the recipient address. So if I am understanding you correctly now then you mean that you did not receive notification of these 2 submissions which have been failing? Unless you meant that you were forwarding them manually?
I checked your email address but I didn't see it in our bouncelist -Result: firstname.lastname@example.org is NOT in the bounce list