Submission with specific info not forwarding

  • Profile Image
    reviewinc
    Asked on October 07, 2013 at 03:13 PM
    For some reason only a particular submission has not be fowarding to my email. It is the same info every time when the form fails to foward. When the same client filled out the same form with DIFFERENT info the forwadring worked. She tried the same info three separate times and it failed everytime. If there some kind of spam filtering that I am missing? I already checked the filtering in regards to my email system and nothing should have blocked it. I even tried manually forwardng from the dashboard and did not recieve it. 
    I have the specific submissions if that is helpful:
    Thank you for your help,
    Jackie
  • Profile Image
    guilledutra
    Answered on October 07, 2013 at 03:54 PM

    Hi,

    could you please provide us the ID of the failed submissions, because  provided links  are all the same(linking to your form submissions page). 

    In order to get the unique submission ID please add the ID option to your form submission page as the picture shows.

    please provide the submission ID number in order to make further investigations.

    thanks

  • Profile Image
    reviewinc
    Answered on October 07, 2013 at 05:13 PM

    Opps!

     

    246975034071386711

    246738780071424718

     

    Thank you.

  • Profile Image
    KadeJM
    Answered on October 07, 2013 at 05:48 PM

    Thanks for providing us with those details. I've taken a look at the problem you speak and it seems to me that you are referring to your Email Notification? I can see that you are using " support@rxxxxxxx " as the recipient address. So if I am understanding you correctly now then you mean that you did not receive notification of these 2 submissions which have been failing? Unless you meant that you were forwarding them manually?

    I checked your email address but I didn't see it in our bouncelist -

    Result: support@rxxxxxxx.com is NOT in the bounce list