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    Excel datafield is blank when I export

    Asked by STMotorsports on June 14, 2010 at 04:36 PM
    I have 30,000 entry blank submissions that I need to filter and draw winners from however when I hit the download via excel button the excel spreadsheet doesn't contain information, it is empty. i have tried to download the data using both Internet Explorer and Mozilla Firefox, neither gives me the data. i can see that there are nearly 2000 pages of entries on the Jotform recap but the data doesn't export to Excel.

    Please help.
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    JotForm Founder

    Answered by aytekin on June 15, 2010 at 05:26 AM
    It is probably happening because the amount entries is too much. Here are my recommendations:
    1. Do it week by week. When you click on the Settings button you can select "This week" or you can enter a "custom date range".
    2. Instead of Excel, download it in CSV. It is much faster and it will also open in Excel.