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Amy_Osborne_amyAsked on December 14, 2020 at 9:15 AM
We really are unable to use this.
Please cancel and issue the refund.
Thank you.
Amy Osborne
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Richie JotForm SupportReplied on December 14, 2020 at 10:02 AM
As per request, I have cancelled your subscription and downgraded your account back to free.
The refund for the subscription has also been processed.
If you need further assistance, let us know.