Jotform issue in Nigeria

  • Barbara Bianco
    Asked on December 14, 2020 at 10:28 AM

    When trying to access Jotform in Nigeria the form is showing up blank. We are currently in the process of having users vote for an Event and users in Nigeria are unable to vote. Please resolve this issue as soon as possible. I have VPN'd to Nigeria using GeoEdge. URL - https://www.mtvmama.com/vote/aljvas/vote

    1607959414 5fd78376e8faf Screenshot 10

    As an update, when checking with Chrome inspector, it seems the problem is located in some js files from Jotform.

     1607959592 5fd78428c71a3 Screenshot 21

    Could your tech team take a look at this, please?




    Jotform Thread 2765168 Screenshot
    Page URL: https://www.mtvmama.com/vote/aljvas/vote
  • Sam_G
    Replied on December 14, 2020 at 11:18 AM

    Hi Barbara,

    I am sorry for the trouble caused to you. 

    You can suggest your clients use a VPN when reviewing forms.

    Also, you can download the full source code of your form and add it to your web page in order to move form files to your servers. Then, you can provide a link to your web page instead of a form link: How-to-get-the-Full-Source-Code-of-your-Form

     Can you please share your team member's IP address as well so that we can check?

    https://www.whatismyip.com/?

  • barbara.bianco
    Replied on December 14, 2020 at 12:28 PM

    Hi Sam,

    Thank you for the response. VPN is not a solution and that we are running a africa continent wide competition. The problem is not from editors…but users accessing the form.

    Thank you,

    Barbara

  • enterprisesupportteam
    Replied on December 14, 2020 at 3:28 PM

    Hello Barbara,

    Our apologies for the continued issue.

    I have reviewed the website you shared with us and I can see that the form you have embedded on the website is associated with an enterprise JotForm account. We actually have a support inbox specifically for our Enterprise users where you will receive more personalized support. You will better be served if you relay this issue to our Enterprise Support team directly via the following email address enterprise-support@jotform.com.

    The Enterprise support team will be able to provide more information and handle any enterprise server issues that may be occurring. Please reach out to them with this inquiry and you will receive a response as soon as one of our Enterprise Support team members is available. 

    Thank you for your patience. Please let us know if you have any further questions or concerns regarding non-enterprise forms/accounts, we will be happy to help.