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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to create subaccount

    Asked by Masalamedia on October 07, 2013 at 03:49 PM



    I push the green CREATE NEW USER button to create a new user. Upon clicking, the button disappears and nothing happens.

    I have cleared my cache a million times.

    The problem reproduces in Mac: Chrome, Mac: Safari , Windows7: Chrome, all current updates.

    I have previously set up one sub-user and my account supplies 2, so I should be able to create one more.

    Please advise when this bug will be fixed.

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    JotForm Support

    Answered by Mike_T on October 07, 2013 at 04:27 PM

    Thank you for contacting us.

    I was able to reproduce that bug on your accounts, so I have forwarded a bug report ticket to our Development Team. This is not a global issue, our developers will take a look into your account and let you know once it is fixed.

    We will keep you updated via this thread.

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    Answered by Masalamedia on October 11, 2013 at 06:43 PM

    This is becoming a hindrance. Can someone please get it resolved for me? Thanks.

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    JotForm Support

    Answered by Mike_T on October 11, 2013 at 07:05 PM

    We are very sorry for the delay on this. The issue is still in our bug tracker, it is open and assigned to one of our developers. I think that we will need to wait a bit more. Thank you for your patience in this matter.

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    Answered by Masalamedia on October 16, 2013 at 05:29 PM

    Um, I am paying for the premium acccount, in part so I would have access to the subuser feature. It is STILL not available to me. Can we please correct this??

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    Answered by Cesar on October 16, 2013 at 07:06 PM


    First let me apologize for the inconvenience this has caused you.

    At this time the issue has been raised to the Development Team, once they have an update they will let you know through this thread. Thank you again for your patience.

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    Answered by Masalamedia on October 22, 2013 at 03:13 PM

    This is STILL not solved and now my client is pissed. Thanks.

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    Answered by EliezerN on October 22, 2013 at 04:45 PM


    We are truly sorry for the delay while resolving this issue. Unfortunately, we have not received any update from our developers, however, your concern has been marked as Important wich means our developers have prioritized it and are working on it currently. Now, once we get any update we will inform you ASAP.

    We really appreciate your patience.