Password reset is not working

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    don vang 
    Asked on December 14, 2020 at 11:20 AM

    no password reset instruction was sent to via email to reset password

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    VincentJay
    Answered on December 14, 2020 at 12:28 PM

    Hi,

    There's no account registered to the email address you used. Could you please share the account username or the correct email address so we can check it further?

    We'll wait for your response.

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    Maygan 
    Answered on December 14, 2020 at 12:34 PM

    I am not receiving emails either. I need to reset my password and access my form asap.
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    VincentJay
    Answered on December 14, 2020 at 02:43 PM

    @Maygan,

    To avoid confusion, please check my reply on this ticket: https://www.jotform.com/answers/2765692

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    khsueh
    Answered on December 14, 2020 at 02:51 PM

    Hi VincentJay,

    User name is khsueh and my email is: karenjhsueh@gmail.com

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    VincentJay
    Answered on December 14, 2020 at 04:06 PM

    Hi @khsueh

    To avoid confusion, please wait for my reply on this ticket: https://www.jotform.com/answers/2765856