Fields do not populate

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    Asked on October 07, 2013 at 04:08 PM

    I currently have a form that takes Quantities and sizes for various products. Once the order is placed, JotForms sends a confirmation to the client whom placed the order. This order's confirmation contains a copy of the order placed and it shows quantities, pirces and sizes. Well the sizes per each item does not shows on order confirmation. What can I do? The Form builder seems to show the right fields and nothing looks different 

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    Answered on October 07, 2013 at 04:43 PM

    Thank you for contacting us.

    The issue is related to incorrect field {tags} on email templates.

    I have found one wrong size tag on your Email Notification:

    And more wrong tags on the Autoresponder template. You can manually set the correct tags, or just re-create the Autoresponder, so that this will be autofixed.

    If you need any further assistance on this, please let us know. We will be happy to help.