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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Fields do not populate

    Asked by da7id on October 07, 2013 at 04:08 PM

    I currently have a form that takes Quantities and sizes for various products. Once the order is placed, JotForms sends a confirmation to the client whom placed the order. This order's confirmation contains a copy of the order placed and it shows quantities, pirces and sizes. Well the sizes per each item does not shows on order confirmation. What can I do? The Form builder seems to show the right fields and nothing looks different 

    Page URL:
    http://www.executive-toys.com/order.html

    Screenshot
    Form Builder different builder
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    JotForm Support

    Answered by Mike_T on October 07, 2013 at 04:43 PM

    Thank you for contacting us.

    The issue is related to incorrect field {tags} on email templates.

    I have found one wrong size tag on your Email Notification:

    And more wrong tags on the Autoresponder template. You can manually set the correct tags, or just re-create the Autoresponder, so that this will be autofixed.

    If you need any further assistance on this, please let us know. We will be happy to help.