Constant Contact Integration Not Working

Username and password for Constant Contact not authenticating.

Hello,

I have cloned your form, and I can complete the integration on my end using our Constant Contact test account.

Can you try to login to your Constant Contact account on a different tab to verify if the login credentials you are using? I have also cleared your form cache on our end to see if it will make a difference. If the issue persists, please try to use a different browser or incognito browser.

Please do let us know how it goes. Thank you.

I did all of those things and it still does not work.

Apologies for the inconvenience. Were there any error messages when you press the "Authenticate" button? If so, could you please share a screenshot of it?

Guide: How-to-Post-Screenshots-to-Our-Support-Forum

In case there's no error message but not responding, kindly share the console error logs so we can forward it to our developers if needed.

Guide: How-to-get-a-console-report-from-most-common-browsers?

Looking forward to your reply.

Thanks for the screenshot. It seems the issue is not with the integration but with your Constant Contact credentials. Could you please try logging in to the Constant Contact website to check if your account can log in? If in case you can't, please try resetting your password here.

Once your account with Constant Contact is working, you can get back to integrating your form.

Guide: How-to-integrate-form-with-constant-contact

Look at what Constant Contact told me:

I'm not sure what causes the issue as I was able to integrate my form with Constant Contact using the full email address as the username per instruction on this guide: How-to-Integrate-Form-with-Constant-Contact.

I just tried it again today and was able to authenticate the account.

Were you using only CC Username instead of the email address? If so, could you please try resetting your CC password then use the email address with the new password? See if it'll work.

Otherwise, let us know.

I have tried everything @MSHInstitute, nothing works.

Hello @MSHInstitute, I have created a separate ticket for your query and we apologize for the inconvenience. Please refer to this ticket: https://www.jotform.com/answers/2782131, and we will get back to you shortly. Thank you.

@WHITEBIRD123, is it okay to try to integrate a different form in your account? In this way, we can also rule out if the issue persists only to a particular form or to all of your forms in your account?

Thank you.