Do we need to add Jotform to our SPF record?

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    Wouter Speybrouck 
    Asked on December 14, 2020 at 09:22 PM

    For the company HealtCarePlus (Dora Nguyen) we have configured our mail address admin@healthcareplus.org.nz in Jotform to send email to external parties. As the application is sending email from our Office 365 tenant, do we need to add you to our SPF record in the DNS so the mail does not get caught in the spam filter of our recipients?

  • Profile Image
    Vick_W
    Answered on December 15, 2020 at 12:30 AM

    Hi there,

    Please try adding spf1.jotform.com and spf2.jotform.com. You can get more information here https://mxtoolbox.com/SuperTool.aspx?action=spf%3ajotform.com&run=toolpage.

    You may try using an SMTP in sending the notification email.

    How to Setup SMTP for a Form

    Let us know if you need further assistance

    Thanks

  • Profile Image
    Wouter Speybrouck 
    Answered on December 15, 2020 at 07:22 PM
    Thanks Vick,
    I will try figuring out the SPF record.
    The SPF fail was showing another IP address (our datacentre) so it might not need to be the spf values that you specified, but we're looking in the good direction. Thanks! Close the ticket for now.
    Kind regards,
    Wouter Speybrouck
    [cid:imagef8f80e.JPG@9176a1b6.489f4c03]
    Wouter Speybrouck
    Intermediate Systems Engineer
    Level 1, 191 Thorndon Quay, Wellington
    04 494 9679
    www.lantech.co.nz
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