locate payment by user

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    Asked on December 15, 2020 at 02:21 AM

    where can i locate the payment?

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    Answered on December 15, 2020 at 04:17 AM

    I have checked your form and it seems you used PayPal checkout integration as your payment gateway.

    You should be able to view the transactions in your PayPal account.

    Kindly check and let us know if you have further questions.

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    Answered on December 15, 2020 at 08:44 AM
    I updated the Form
    The client paid with a debit card option, so I don't have any payment
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    Answered on December 15, 2020 at 09:36 AM

    Hello! I believe that you're referring to this form: https://www.jotform.com/203467601660048

    This form has PayPal Checkout integration. Even if your client paid by a card on this form; the payment still went to your PayPal account. PayPal shows an option to pay via PayPal account or via a card.

    Q) Did you check your PayPal account for this transaction?

    In case you don't see the payment in your PayPal account; please check your form submissions to check whether or not this user made the payment.

    In case you come across any issues, let us know.

    Thank you!