- skarlettnoireAsked on October 08, 2013 at 12:36 AM
Really not sure whats happeneing, the test emails are coming through but not the forms
I urgently need my forms to come through as they are for customers orders and without them my business is hard to run
- JotForm Supportashwin_dAnswered on October 08, 2013 at 01:09 AM
Upon checking your account, I did not find any notification configuration problem. It should send you submission emails normally.
Have you already checked your spam folder? Though I was not able to find any logs for the email address "firstname.lastname@example.org", can you please confirm if you had some other "Recipient Email" address earlier?
I see that now you have changed the "Recipient Email" address and also the account email address to "Help@skarlettnoire.biz". Our email server log confirms that the notification emails are being sent to your email inbox. Please see the log here:
/var/log/jotform/amazonSES.log:[08/Oct/2013:00:54:48 -0400] 32271890609862 AmazonSES Sent email to Help@skarlettnoire.biz - MessageID:00000141966add38-62bb370c-243f-4229-833b-4fc3b87dc55a-000000 - RequestId:c1dafb0f-2fd5-11e3-9a2c-7956c734e320
Do let us know if you are now receiving your submission emails.
- skarlettnoireAnswered on October 08, 2013 at 01:23 AM
I was using email@example.com before, and that the one I would ideally like to use, doesnt matter as long as I get them, but I just tried the form on my ebay listing and fingers crossed they seem to be fine
Is there any way I can have all the form from yesterday sent to that email, otherwise it will take me ages to scroll back and forward through all the forms trying to find the wording for each order
- JotForm Supportashwin_dAnswered on October 08, 2013 at 01:43 AM
I am please to know that you are now receiving your submission emails.
Yes it is possible to forward your submission. I am now going to forward all the submissions you have received yesterday to your email address "Help@skarlettnoire.biz"
- skarlettnoireAnswered on October 08, 2013 at 01:46 AM
Thank you so much :)
And a big thank you for the help
- JotForm Supportashwin_dAnswered on October 08, 2013 at 01:51 AM
You are welcome :)
I did send all the submissions you have received yesterday.
Can you please confirm if you have received them?
- skarlettnoireAnswered on October 08, 2013 at 01:55 AM
Yes thank you :)
That will help me no end this morning
- JotForm Supportashwin_dAnswered on October 08, 2013 at 01:56 AM
I'm very pleased that I was able to help you.