Users are redirected to JotForm homepage when opening a form

  • KinderlyLearn
    Asked on December 15, 2020 at 8:05 AM

    Hi

    I have inserted a link into an email - but when people go to click on it, it just takes them to the Jotform page, rather than the actual form.

    What am I doing wrong??

    Thanks!

    Jotform Thread 2767390 Screenshot
  • Nikola JotForm Support
    Replied on December 15, 2020 at 8:58 AM

    Apologize for the inconvenience this may have caused.

    Your Nurture certificate form is loading fine on my end.

    1608040457 5fd8c009c5ba6 form 2 Screenshot 10

    Maybe the form was private when you shared it with your users? Did you change the form settings to Public? If the issue persists, please provide us the exact link you sent to your users via email.

    You can also provide them this link: https://form.jotform.com/form/203486114649358