Users are redirected to Jotform homepage when opening a form

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    Asked on December 15, 2020 at 08:05 AM


    I have inserted a link into an email - but when people go to click on it, it just takes them to the Jotform page, rather than the actual form.

    What am I doing wrong??


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    Answered on December 15, 2020 at 08:58 AM

    Apologize for the inconvenience this may have caused.

    Your Nurture certificate form is loading fine on my end.

    1608040457_5fd8c009c5ba6_form 2.PNG

    Maybe the form was private when you shared it with your users? Did you change the form settings to Public? If the issue persists, please provide us the exact link you sent to your users via email.

    You can also provide them this link: