How does the credit card field works?

  • Profile Image
    Antepavilion
    Asked on December 15, 2020 at 08:52 AM

    We an old form from last year with a single submission cost of £10 GBP +VAT at £2

    It was link to from http://antepavilion.org/antepavilion-2020-september-ARCHIVE/2020.html --see bottom of page.

    https://form.jotform.com/193605150563354

    This Jotform page was set up by people who are no longer available.

    I have cloned the page and run a test mail - the page mail to us ok.

    However I am not sure how the CCard fields work and whether they tranact with a 3rd party of the data is sent to our primary address as the fields are not actionable; ir. you can't click in them to enter even a test cc number.


    Can you clarify the way this worked?

  • Profile Image
    Jessica_H
    Answered on December 15, 2020 at 09:31 AM

    Hi Antepavilion, thank you for reaching us.

    I checked the original form (193605150563354), it looks like the form is using Stripe as their Payment Processor.

    1608042621_5fd8c87d4d5fd_

    You will need to set up the Stripe in your current form (203493463465359) first before do a test submission.

    1608042665_5fd8c8a9b0cab_

    To set it up, you may refer to our detailed guide here: How to Integrate Stripe with your Form.

    Please give it a try and let us know how it goes.